Why Is My Eufy Doorbell Not Recording Events? Troubleshooting Tips

The eufy doorbell is a popular smart home device that allows homeowners to monitor their front porch and receive alerts when someone approaches their door. One of the key features of the eufy doorbell is its ability to record events, such as when a visitor presses the doorbell or when motion is detected.

However, some users may experience issues with their eufy doorbell not recording events as expected. Here, we will explore the common issues that cause eufy doorbells to stop recording events and provide troubleshooting steps to help users resolve these issues. We will also discuss when it’s appropriate to contact eufy support for further assistance.

Common issues with Eufy Doorbell Not Recording Events

There are several common issues that eufy doorbell users may experience with regard to their device not recording events.

Connectivity problems

The eufy doorbell may have difficulty recording events if it is not properly connected to the user’s home Wi-Fi network. This can be caused by weak or spotty Wi-Fi signals, outdated router firmware, or interference from other devices.

Incorrect settings

The eufy doorbell settings may need to be adjusted to enable event recording. For example, the user may have accidentally turned off the motion detection feature or set the doorbell to “silent mode,” which prevents it from recording events.

Firmware issues

The eufy doorbell’s firmware may need to be updated to fix any bugs or glitches that are preventing it from recording events. The user should regularly check for firmware updates and install them as needed.

Insufficient power supply

The eufy doorbell may not record events if its battery is running low or if it is not receiving enough power from the wiring. This can be caused by a faulty transformer or wiring issues.

By identifying the specific issue causing their eufy doorbell to stop recording events, users can take the necessary steps to resolve the problem and ensure that their device is functioning properly.

eufy doorbell not recording events

Troubleshooting Steps

If your eufy doorbell is not recording events as expected, here are some troubleshooting steps that you can follow to try and resolve the issue:

Check your Wi-Fi connection

Ensure that your eufy doorbell is properly connected to your home Wi-Fi network. If the signal is weak, consider moving your router closer to the doorbell or using a Wi-Fi extender to boost the signal strength.

Adjust your settings

Check your eufy doorbell settings to ensure that event recording is enabled. Make sure that motion detection is turned on and that your device is not in “silent mode.”

Update your firmware

Check for any available firmware updates for your eufy doorbell and install them as needed. Firmware updates can fix bugs and glitches that may be preventing your device from recording events.

Check your power supply

Ensure that your eufy doorbell battery is sufficiently charged or that it is properly connected to a power source. Check that your transformer is providing enough power to your doorbell and that your wiring is properly connected.

Reset your device

If none of the above steps work, try resetting your eufy doorbell to its default settings. Press and hold the reset button on the back of the device for 15 seconds.

Contact Eufy Support

If you have tried all of these troubleshooting steps and your eufy doorbell is still not recording events, it may be time to contact eufy support for further assistance. Be sure to provide them with as much detail as possible about the issue you are experiencing and any steps you have already taken to try and resolve it.

Also Read: Why your Eufy Doorbell Not Connect to Chime


How do I check the available storage space in my Eufy doorbell?

To check the available storage space in your Eufy doorbell, open the Eufy Security app and go to the device settings. From there, you should see an option to check the storage capacity and delete old recordings.

Can I upgrade my Eufy doorbell storage plan?

Yes, you can upgrade your Eufy doorbell storage plan by subscribing to Eufy’s cloud storage service. This will allow you to store more recorded events and access them for a longer period of time.

Why is my doorbell camera not recording?

There could be several reasons why your doorbell camera is not recording. Some possible causes include a poor internet connection, low battery levels, incorrect settings, or a malfunctioning device. It’s best to check the device’s manual or contact the manufacturer for troubleshooting steps.

Also Read: Ring Doorbell Live View on LG T.V


The eufy doorbell is a useful smart home device that can enhance the security and convenience of your home. However, it’s not uncommon for users to experience issues with their eufy doorbell not recording events.

Remember to check your Wi-Fi connection, adjust your settings, update your firmware, check your power supply, and reset your device if needed. If none of these steps work, don’t hesitate to contact eufy support for further assistance.

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