Ecobee Thermostat Keeps Turning Off: Troubleshooting Guide

Having a reliable thermostat is crucial for maintaining a comfortable and energy-efficient home environment. However, if you’ve been experiencing the frustrating issue of your ecobee thermostat repeatedly turning off, you’re not alone. In this article, we’ll delve into the common causes behind this problem and provide you with a step-by-step troubleshooting guide to help you address the issue.

So, let’s dive in and uncover the reasons why your ecobee thermostat keeps turning off and find the solutions you need to regain control over your home’s temperature.

Ecobee Thermostat Keeps Turning Off

If you’re facing the issue of your ecobee thermostat frequently turning off, it’s essential to identify the root cause. Understanding why this is happening will enable you to address the problem effectively and prevent it from recurring in the future. Here are some possible reasons why your ecobee thermostat keeps turning off:

1. Power Supply Interruptions

One common reason for the ecobee thermostat to shut off unexpectedly is power supply interruptions. Check if the thermostat is securely connected to its power source and ensure that there are no loose or damaged wires. A faulty power cable or an improperly connected power source can lead to frequent shutdowns.

2. Battery Issues

While the ecobee thermostat is designed to be powered by a dedicated power source, it also has a backup battery to maintain its functionality during power outages. If the battery is low or defective, it may cause the thermostat to shut down intermittently. Replace the battery with a fresh one and monitor if the issue persists.

3. Overheating

Overheating can trigger a safety mechanism in the ecobee thermostat, causing it to shut off. Ensure that the thermostat is not exposed to direct sunlight or located near heat-emitting devices. Additionally, check if the vents or filters are obstructed, as restricted airflow can lead to overheating. Cleaning the vents and removing any blockages can help prevent shutdowns due to overheating.

4. Firmware or Software Glitches

Just like any electronic device, the ecobee thermostat can experience glitches in its firmware or software. These glitches may cause the thermostat to shut down unexpectedly. To address this issue, make sure your thermostat is running on the latest firmware version. Check the ecobee website for any available updates and follow the instructions to install them correctly.

Ecobee Thermostat Keeps Turning Off

5. Wi-Fi Connectivity Problems

A stable internet connection is essential for the proper functioning of a smart thermostat like ecobee. If your thermostat keeps turning off, it may be due to connectivity issues. Check if your Wi-Fi network is functioning correctly and ensure that your thermostat is within range. If the problem persists, try resetting your Wi-Fi router or contacting your internet service provider for assistance.

6. Sensor Malfunction

The ecobee thermostat relies on its sensors to accurately measure and regulate the temperature in your home. If one or more sensors are malfunctioning, it can cause the thermostat to shut off unexpectedly. Inspect the sensors and ensure they are clean and free from any debris or dust. If necessary, recalibrate the sensors or contact ecobee support for further guidance.

FAQs About Ecobee Thermostat Keeps Turning Off

Here are some frequently asked questions about the ecobee thermostat turning off:

1. How can I check if my ecobee thermostat is overheating?

You can check if your ecobee thermostat is overheating by touching it. If it feels hot to the touch, it may be overheating. You can also check the temperature in the room where the thermostat is located. If it’s significantly warmer than the set temperature on the thermostat, it could be due to overheating.

2. What should I do if my ecobee thermostat keeps turning off despite trying all the troubleshooting steps?

If your ecobee thermostat keeps turning off despite trying all the troubleshooting steps, it may be a hardware issue. Contact ecobee support or a certified technician to diagnose and repair the problem.

3. Can a low battery cause the ecobee thermostat to turn off?

Yes, a low battery can cause the Ecobee thermostat to turn off. Ensure that your thermostat has a fresh battery to avoid this issue.

4. How do I recalibrate the sensors on my Ecobee thermostat?

To recalibrate the sensors on your Ecobee thermostat, follow these steps:

  1. From the thermostat’s main menu, select “Sensors.”
  2. Choose the sensor that you want to recalibrate.
  3. Select “Calibrate” and follow the on-screen instructions.

5. Can a power surge cause the ecobee thermostat to turn off?

Yes, a power surge can cause the ecobee thermostat to turn off. Consider installing a surge protector to protect your thermostat from power surges.

6. How often should I check for firmware updates on my ecobee thermostat?

You should check for firmware updates on your ecobee thermostat at least once a month. Keeping your thermostat up-to-date with the latest firmware can help prevent glitches and improve its overall performance.

Also Read: Why is your Honeywell Thermostat Heat Is Not Working on Auto Mode?


The ecobee thermostat is a great addition to any home, but it can be frustrating when it keeps turning off. By following the troubleshooting steps outlined in this article, you can identify the cause of the problem and find practical solutions to resolve it. Whether it’s a power supply issue, overheating, or a malfunctioning sensor, there’s always a way to fix the problem and get your ecobee thermostat up and running again.

Remember, if you’re still having trouble with your ecobee thermostat turning off, don’t hesitate to contact ecobee support or a certified technician for assistance. With a little troubleshooting and some expert help, you can enjoy a comfortable and energy-efficient home environment with your ecobee thermostat.

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