Ring Doorbell Firmware Update Stuck at 90%: Troubleshooting Guide

Last updated on May 15th, 2024 at 06:02 pm

Why Firmware Updates are Important for Ring Doorbell

Firmware updates play a critical role in ensuring the optimal performance and security of your Ring Doorbell. Just like any other smart device, the Ring Doorbell relies on software, including its firmware, to operate efficiently and securely. Firmware is the software code that runs on the hardware of the Ring Doorbell and controls its various features and functionalities.

There are several key reasons why firmware updates are important for Ring Doorbells:

1. Bug Fixes: Firmware updates often include bug fixes that address known issues or glitches in the Ring Doorbell’s software. These bugs may affect the device’s performance, stability, or functionality. Firmware updates can resolve these bugs and improve the overall user experience by ensuring that the Ring Doorbell operates smoothly without any hiccups.

2. Security Patches: Ring takes security seriously, and firmware updates often include important security patches that protect against potential vulnerabilities or threats. These patches can address security loopholes or vulnerabilities that could be exploited by malicious actors to gain unauthorized access or compromise the security of the Ring Doorbell. Regular firmware updates help ensure that the Ring Doorbell remains protected against potential security risks and keeps your home safe.

3. Performance Improvements: Firmware updates can also bring performance improvements to the Ring Doorbell. These improvements can enhance the device’s speed, responsiveness, and overall performance, resulting in a better user experience. Firmware updates may also introduce new features or functionalities that enhance the Ring Doorbell’s capabilities, providing added convenience or security for users.

4. Compatibility with Other Devices: Ring Doorbell may require compatibility updates to ensure smooth integration with other Ring products or services or third-party devices, such as smartphones or smart home hubs. Firmware updates can ensure that the Ring Doorbell remains compatible with the latest devices, apps, or services, and operates seamlessly within your smart home ecosystem.

Understanding the Issue: Firmware Update Stuck at 90%

There could be several reasons why a Ring Doorbell firmware update may get stuck at 90%:

1. Poor Network Connection: A weak or unstable internet connection can disrupt the firmware update process, causing it to stall at 90%. It’s essential to have a stable and reliable internet connection during the firmware update to ensure a successful update.

2. Power Supply Issues: Insufficient power supply or a low battery level on the Ring Doorbell can also cause the firmware update to get stuck at 90%. The device needs sufficient power to complete the update process successfully.

3. Software Glitch: Like any other software, firmware updates can also encounter glitches or errors that may cause the update process to hang at 90%. This could be due to a variety of reasons, such as corrupted data or conflicts with other software.

4. Device-Specific Factors: Some device-specific factors, such as the model or hardware of the Ring Doorbell, could impact the firmware update process. For instance, older Ring Doorbell models may have different firmware requirements or limitations that could affect the update process.

5. Server Issues: Ring’s servers may occasionally encounter technical issues that could affect the firmware update process. This could result in the update getting stuck at 90% if the server is unable to deliver the necessary data or complete the update process.

Troubleshooting Steps for Resolving the Issue

1. Check your internet connection: Ensure that you have a stable and reliable internet connection during the firmware update process. If your internet connection is weak or unstable, it may disrupt the update process. Consider moving closer to your Wi-Fi router or resetting your router to improve the connection.

2. Ensure sufficient power supply: Make sure that your Ring Doorbell has sufficient power or is connected to a power source during the firmware update. Low battery levels or insufficient power supply can cause the update to stall at 90%.

3. Restart your Ring Doorbell: Try restarting your Ring Doorbell by disconnecting it from the power source, waiting for a few seconds, and then reconnecting it. This can help resolve any software glitches or conflicts that may be causing the update issue.

4. Reset network settings: If you suspect any network-related issues, you can try resetting the network settings on your Ring Doorbell. This can be done through the Ring app or by pressing the reset button on the device. Note that resetting network settings will require you to set up your Ring Doorbell again.

5. Contact Ring support: If the issue persists, you can reach out to Ring support for further assistance. They may be able to provide specific troubleshooting steps or solutions based on your Ring Doorbell model and firmware version.

6. Patience is key: Sometimes, firmware updates can take time, especially if there are large files to download and install. It’s essential to be patient and allow sufficient time for the update to complete. Avoid interrupting the update process or turning off your Ring Doorbell during the update.

Preventive Measures to Avoid the Issue in the Future

• Keep your Ring Doorbell up to date: Regularly check for firmware updates for your Ring Doorbell and ensure that it is running on the latest firmware version. Manufacturers often include bug fixes, performance improvements, and security patches in updated firmware to help prevent issues such as firmware updates getting stuck at 90%.

• Stable internet connection: Ensure that you have a stable and reliable internet connection for your Ring Doorbell. A weak or unstable internet connection can disrupt the firmware update process. Consider using a Wi-Fi extender or a mesh Wi-Fi network to improve the Wi-Fi signal strength around your Ring Doorbell.

• Sufficient power supply: Keep your Ring Doorbell powered with a fully charged battery or connected to a power source during the firmware update process. Low battery levels or insufficient power supply can cause the update to stall at 90%. 

• Avoid interruptions during updates: Avoid interrupting the firmware update process once it has started. Do not turn off your Ring Doorbell or disconnect it from the power source during the update. Allow sufficient time for the update to complete without any interruptions.

• Follow manufacturer’s instructions: Always follow the manufacturer’s instructions and guidelines for firmware updates. Do not attempt any unauthorized modifications or hacks that may interfere with the firmware update process or void your Ring Doorbell’s warranty.

• Regular maintenance: Perform regular maintenance on your Ring Doorbell, such as cleaning the camera lens, checking for any physical damage, and keeping it free from dust and debris. This can help prevent any hardware-related issues that may affect firmware updates.

Frequently Asked Questions

Why is my Ring Doorbell firmware update stuck at 90%?

There could be various reasons why your Ring Doorbell firmware update is stuck at 90%. It could be due to a weak internet connection, low battery levels, or an issue with the Ring servers. However, sometimes it may take a while for the firmware to update, and it may appear stuck, but in reality, it is still updating.

How long should I wait for my Ring Doorbell firmware update to complete?

Generally, a Ring Doorbell firmware update should take around 5-10 minutes to complete. However, it may take longer depending on your internet connection and the size of the update. If your update has been stuck at 90% for more than 30 minutes, you may need to troubleshoot the issue.

Will resetting my Ring Doorbell delete any of my data?

Resetting your Ring Doorbell will erase all your data, including your settings, videos, and photos. However, any videos that have been saved to your Ring account will not be affected. Once you reset your Ring Doorbell, you will need to set it up again from scratch.

Can I update my Ring Doorbell firmware manually?

No, Ring does not offer a manual firmware update option for its doorbells. The firmware updates are pushed out automatically to your device over the internet. However, you can check for updates by going to the Ring app and selecting your device. If there is an available update, you will be prompted to install it.

Also Read:  Protect Ring Doorbell from Theft

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